The pigment shown in the video is formulated by mixing natural raw lacquer with orange oil, thereby retaining all the inherent advantages of natural raw lacquer, including bright colors, excellent hardness, environmental friendliness, and outstanding durability.
A notable feature of this pigment is that it oxidizes immediately upon contact with air after application, resulting in a temporary dull appearance.
To restore the vibrant colors shown in the video, please place the product in a well-lit, sunny area for approximately 10 days after receiving it. This process is called "color blooming".
Once the coloring process is complete, the coating will become very stable and non-fading—whether washed by hand or machine.
Most products on our website have been featured in videos. Therefore, product images are only used to show size and details and have not been over-edited.
Since each item is meticulously handcrafted, occasional minor imperfections may occur during the production process. If you cannot accept such subtle differences in handcrafted items, please do not place an order.
Refund & Return Policy
Thank you for choosing our handcrafted lacquerware art pieces. Each item is a one-of-a-kind work of art, meticulously made with natural lacquer and traditional handcraft techniques. Slight color variations or minor subtle imperfections are normal occurrences — they are the hallmarks of authenticity and uniqueness that define handcrafted goods, not defects.
No Returns or Exchanges
As every product you purchase is a unique handcrafted artwork, we do not accept returns or exchanges for change of mind. Please carefully review the product details, color, and dimensions before placing your order to ensure it meets your expectations.
Exceptions
If your item arrives damaged during shipping or is significantly different from your order description, please contact us within 7 days of receipt. You will need to provide your order number and clear photographic evidence of the issue. After verification, we will arrange a full refund or exchange at our discretion.
Sale Items
All items purchased at a discounted or promotional price are final sale. No returns, exchanges, or refunds will be accepted for these products.
Return Shipping Fees
If a return is approved under the above exception circumstances:
• You are solely responsible for covering all return shipping costs. These fees are non-refundable.
• If a refund is issued, the original return shipping cost will be deducted from your refund amount.
Return Instructions
To initiate an approved return, please ship the product to the following address:
Chaoyang District, Beijing, China
Important notes for returns:
• You bear all the costs of return shipping, which are non-refundable.
• Delivery times for exchanged items may vary depending on your location.
• For high-value items, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee the safe receipt of returned items that are not tracked or insured.
Need Assistance?
If you have any questions regarding our refund and return policy, please feel free to contact us at:gigi20251025@gmail.com
